CSL Behring is a company in the biotherapeutics industry, which researches, develops, manufactures
and markets biotherapies that are used to treat serious and rare conditions. CSL Behring operates
one of the world's largest plasma collection networks, CSL Plasma. We collect and hold personal
information necessary for us to carry out our business. As part of that undertaking, we are
committed to safeguarding the privacy of the personal information that we gather. You understand
and agree that we collect, use and disclose your personal information in accordance with this Global
2. Scope of this Policy
This Policy applies to personal information regarding patients, healthcare professionals, customers,
other third party business associates, employees and others and to the management of that personal
information. The purpose of this Policy is to explain the types of information that CSL Behring
collects, what we do with that information, and with whom we share this information.
This Policy gives effect to our commitment to protect your personal information and has been
adopted by CSL Behring and CSL Plasma affiliates of the CSL group of companies (collectively
referred to as “CSL Behring”, “we“, “us”, and ”our” throughout this Policy, depending upon the context).
While this Policy is intended to establish a standard for our information processing activities globally, those processing activities may be more limited in some jurisdictions based on the restrictions of their laws. For example, the laws of a particular country may limit the types of personal information we can collect or the manner in which we process that personal information. In those instances, we comply with relevant local laws and regulations.
3. Types of Information
The term “personal information” under this Policy refers to information about an identifiable individual. The types of personal information that we process (which may vary depending on your relationship with us as well as by jurisdiction based on applicable law) may include, among others,
contact information (such as name, postal or e-mail address, and phone or fax number), business contact information (such as job title, medical speciality department and name of organisation), or other information (such as language preference, date of birth, gender and family status).
There may be instances in which the personal information that we collect, use, and process is considered “sensitive personal information” under the privacy laws of some countries. The definition
of “sensitive personal information” under these privacy laws may, for instance, include personal
information from which we can determine or infer an individual’s racial or ethnic origin, religious or
philosophical beliefs, or medical or judicial data. We only collect, use, and process “sensitive personal
information” in your jurisdiction if and to the extent permitted or required by applicable law.
4. Use of Personal Information
CSL Behring collects and uses personal information to provide services of superior quality for our
patients, customers, employees, and others. We limit the collection of personal information to what
we need to know in order to achieve our goal of providing superior quality and value. Subject to applicable laws, we may collect, use, process and disclose relevant portions of your personal information in order to
- administer, operate, facilitate and manage your relationship with CSL Behring. This may include sharing such information internally as well as disclosing it to third parties, as
described in Section 5;
- provide you or, if applicable, your designated representative(s) with information or contact you by post, telephone, electronic mail, facsimile, etc. in connection with your relationship;
- facilitate our internal business operations, including fulfilling our legal and regulatory requirements.
5. Disclosure of Personal Information
In order to provide efficient services of superior quality to you, more than one entity within CSL Behring may be given, or given access to, your personal information. When we share your personal information, we adhere to applicable legal requirements regarding the protection of personal
We may outsource the processing of certain functions and/or information to third parties. When we contract with other companies to provide services to CSL Behring and then provide or allow access to personal information to such third party service providers for that purpose, we require those companies to protect the information and adhere to applicable data privacy standards.
We reserve the right to disclose any personal information if we are compelled to do so by a court of
law or requested to do so by governmental authorities or if we determine it is necessary or desirable
to comply with the law or to protect or defend our rights or property in accordance with applicable laws. We also reserve the right to retain personal information collected and to process such personal information to comply with accounting, tax rules and regulations and any specific record retention laws.
Circumstances may arise where, whether for strategic or other business reasons, CSL Behring decides
to sell, buy, merge or otherwise reorganise businesses. Such a transaction may involve the disclosure
of personal information to prospective or actual purchasers, or the receipt of it from sellers.
6. Centralised Data Processing
Like most international businesses, we have centralised certain aspects of our data processing activities in accordance with applicable laws, which, in many instances, will result in the transfer of your personal information from one country to another. The jurisdictions where that information will be processed may or may not have laws that seek to preserve the privacy of personal
information. Nevertheless, whenever your personal information is transferred within CSL Behring, your personal information will be processed in accordance with the terms and conditions of this Policy and all applicable laws.
You may always choose what personal information (if any) you wish to provide to us. However, if you choose not to provide certain details, some of your experiences with us may be affected (for example, we cannot take an order without a name). If you provide us with your contact details (e.g., postal or email address, telephone number or fax number), we may contact you to let you know
about the products, services, promotions and events offered that we think you may be interested in.
In some jurisdictions, data privacy laws may require us to obtain your consent before we, for instance, send you information that you have not specifically requested. In certain circumstances,your consent may be implied (e.g., where communications are required in order to fulfill your
requests and/or where you have volunteered information for use by us). In other cases, we may seek
your consent expressly in accordance with applicable laws (e.g., where the information collected is regarded to be of a sensitive nature under local regulations).
8. Data Accuracy; Access
CSL Behring strives to keep your personal information accurate. We provide individuals with reasonable access to their personal information so that they can review and correct it, or ask us not to use it. We do not charge for this service and will respond to reasonable requests in an appropriate timeframe. If you wish to exercise your rights of access and correction in accordance with applicable law, please contact us at the address set out in Section 10.
9. Other Applicable Terms; Changes to this Policy
This Policy provides a general statement of the ways in which CSL Behring protects your personal
information. This Policy does not modify or alter any applicable agreement you have or may have
with CSL Behring. This Policy may be changed from time to time to reflect changes in our practices concerning the collection and use of personal information. To assist you, this Policy has an effective date set out at the end of this document.
10. Request for Access to Personal Information/Questions or Complaints
If you have any questions about privacy, or any privacy concerns or complaints, please contact our
CSL Behring Privacy Officers by sending an email to
email@example.com. You can, of course, also contact your local company representative; please see for contact details
All requests for access to your personal information must be submitted in writing by letter or email.
Effective Date: 1 December 2011